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Top-Rated Tourism Company Outsourced ERA Solution for Hiring Software Employees
A Success Story in the Software Industry
The tourism industry is a rapidly growing sector, and with the rise of online travel portals, the competition has become fiercer than ever. Travel companies must have the right personnel on board to stay ahead of the game.
However, managing contract labor, especially in Asia, can pose significant challenges, including co-employment risk, data exposure, and compliance issues.
This case study showcases how a top-rated tourism agency revolutionized its hiring process by outsourcing an ERA solution for software employees, providing a cost-effective, streamlined, and compliant solution to manage its workforce.
Client's Background
Our client is a renowned tourism group that offers an integrated portfolio of travel services, including tour operators, travel agencies, online portals, airlines, hotels, cruise liners, and incoming agencies. With over 21 million customers in 180 regions, the tourism group operates globally and has been promoting economic, environmental, and social sustainability for more than two decades.
The Challenges
Cost-Effective and Compliant Management of Contract Labor in Asia
The client sought a solution to efficiently manage their non-employee workforce across Asia while controlling costs and ensuring compliance. Recognizing Vietnam as a strategic hub for high-quality, cost-effective labor in IT roles—such as software development, testing, and project management—they aimed to optimize their approach without compromising on quality or legal requirements.
Minimizing Co-Employment Risks and Data Exposure
To avoid legal complications, the client prioritized defining clear roles and responsibilities for contract workers. This proactive approach helps to reduce co-employment risks and safeguards sensitive company information, thereby minimizing the chances of data breaches or misuse.
Streamlined Contract Standardization and Enhanced Compliance
The client implemented a single, standardized contractor agreement for all non-employee workers to simplify contract management and maintain consistency. Additionally, they strengthened compliance measures for visas and insurance to mitigate legal risks and support the well-being of their non-employee workforce.
The Solution
ERA Workforce Solutions Vietnam offered an employer-of-record “EOR” contractor management outsourcing service for all contractors, irrespective of their sourcing method. For contract workers recruited by the Tourism company directly and staffing recuiters were centralized by ERA.
We stationed our on-site team at the client’s head office in Vietnam to ensure a smooth recruitment process and query management.
We also collaborated with agencies and hiring managers to establish a single point of contact for submitting comments.
Last but not least, our team provided market intelligence, statistics on market trends, and insights to the client.
The Results
With our on-site solution, we developed best practices and processes for non-employee worker recruiting, engagement, and management, significantly improving program efficiency.
We successfully mitigated co-employment risk and labor disputes by increasing direct sourcing channels for non-employee hiring.
Furthermore, we reduced the time to hire from offer to start date to a few weeks, enhancing the recruitment process’ speed and efficiency.
Lastly, we introduced enhanced reporting methods that provided a clear overview of spending, trends, KPIs, and budget analysis. This data-driven approach enabled our client to make smart financial decisions and optimize their budget allocation.
In today’s fast-paced business world, outsourcing specialized services has become a popular and practical solution for organizations to focus on their core competencies while reducing costs and risks.
The success story of the Top-Rated Tourism Agency outsourcing an ERA solution for Hiring Software Employees is a testament to this trend in the travel industry.
By partnering with ERA Workforce Solutions Vietnam, the agency improved program efficiency, reduced risks, and enhanced the speed and efficacy of its recruitment process.
As businesses face new challenges, innovative solutions will be essential for staying competitive and thriving.
